Ps5 infinite crash, cant log into my 2 character but I can on others

My lich and ritualistic character stuck on loading screen into a map and it force crash my ps5 everytime I log into that character. All other characters are ok. I think this crash happens when you portal out your map to trade another with another person then you go back in map causes you to have infinite loading n then crash. I also notice if you go in the portal with your other characters it too will get the infinite crash loading. If you can please help me by moving my characters out of the map I be very happy.